Last updated: October 16, 2026
30-day returns
If you're not happy with your LUMUNO Aroma Diffuser, you can return it within 30 days of delivery.
To be eligible for a return, the item must be unused and in its original packaging, with everything that came in the box: the diffuser, essential oils, remote control, power cable and user manual.
How to start a return
Email help@lumunoscent.com with your order number and the reason for your return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because returns sent without instructions can't be processed.
Return shipping
You are responsible for return shipping costs, unless the item arrived defective or damaged (see below). We recommend a trackable shipping service, as we can't be responsible for returns lost in transit.
Damaged or defective items
If your order arrives damaged or defective, email help@lumunoscent.com with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund at no cost to you. Please contact us within 30 days of delivery.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.
If you haven't received your refund 10 business days after our approval email, contact us at help@lumunoscent.com.
Discounted and multi-item orders
If your order included a discount, such as Buy 2, save 15%, the refund for any returned item reflects the discounted price you actually paid for that item, not its regular price. For example, if you bought two diffusers for $67.98 and return one, the refund for that diffuser is $33.99.
Exchanges
To switch finishes (Birch or Walnut), return the original item following the steps above and place a new order for the finish you'd like.
Questions
Email help@lumunoscent.com.